Refund and Returns Policy - Shabby Chic Design

Online purchases

Our refund and returns policy lasts 7 days or from receiving the item. If 7 days have passed since your purchase, we can’t offer you a full refund of a store credit or nominated bank account.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Additional non-returnable items:

Gift cards
Gift codes

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.

On approval, your refund will be processed, and a credit will automatically to your nominated bank account or a store credit, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

If you’ve done this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

To return your product, you should mail your product to: {physical address}