If you need to return an item, please read this information to ensure your return is handled correctly, and then contact Shabby Chic Design
The vast majority of orders at Shabby Chic Design are delivered smoothly, but understandably from time-to-time things go wrong and you may need to arrange a return. In most cases you must contact Shabby Chic Design within 7 days after receipt of your items if there is a problem. The following information should help you determine what’s covered.
The item I received is not the item I ordered
Provided the item is unopened and in mint condition we will replace the item or provide a full refund. To receive your replacement or refund you must return the original item to Shabby Chic Design. Shabby Chic Design will cover shipping fees and process your refund or replacement within 2–3 days of receiving your item.
The item I ordered was damaged in transit
If your item was damaged between leaving the Shabby Chic Design store and arriving at your delivery address, you will receive a full refund or replacement. Our designated Courier will collect the damaged parcel from your address, along with the original packaging, and once the damage has been verified your return will be processed. This process can take up to one week. Please note that for your claim to be accept you must retain the original packaging for your item(s), and the original packaging material used to deliver your order.
The item I ordered arrived faulty or didn’t work as intended
Please arrange with Shabby Chic Design to return the item for testing. If we confirm that the item was damaged before leaving the Shabby Chic Design store, or was faulty out of the box, your item will be repaired or replaced by Shabby Chic Design free of charge. A refund may also be offered in some circumstances.
The item I ordered did not arrive
If your item did not arrive the first thing to do is request a “track and trace” on your item from Shabby Chic Design, please email sales@shabbychicdesign.co.nz
Regrettably, Shabby Chic Design nor our designated Courier are able to refund or replace items that have been lost, damaged or stolen after being delivered to your property. If you are concerned about leaving your items un-attended we recommend using the “signature required” option that is presented in the Checkout.
I’ve changed my mind and no longer want the item I ordered
Change of mind returns can be processed as long as the item is unopened, in mint condition and returned within 7 days. The shipping for the return will be at the cost of the buyer. Once we have the item in hand we will assess the item and if everything checks out OK you will receive an account credit to spend at Shabby Chic Design.
I’ve had my item for a while, but it no longer works as described
We will assist where possible with the repair or replacement of faulty items. Where appropriate, we are also happy to work with our suppliers on your behalf or provide you with the contact information for the right people to speak to. Please note the repair of items can take between 2–6 weeks.
Shabby Chic Design is fully committed to protecting your rights under the Consumer Guarantees Act.